Pricing enquiry
Use when a parent asks for fees before you know the grade, subject, goal, format, frequency or location.
Hi [Parent name], thanks for asking about tutoring fees. Pricing depends on the student level, subject, goal, lesson format and frequency, so I do not want to guess too early. Could you share the student year/grade, subject, target exam or goal, preferred online/in-person format, and ideal weekly schedule? Once we have that, the team can suggest the most relevant next step.
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Trial lesson request
Use when a family asks for a trial lesson before staff have enough details to confirm a suitable tutor.
Hi [Parent name], thanks for your interest in a trial lesson. Before we confirm whether a trial is suitable, could you share the student level, subject, goal, preferred timetable, online/in-person preference and any deadline? That helps us avoid matching the wrong tutor or promising a slot too early.
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Tutor availability
Use when someone asks “do you have a tutor available?” before your team knows the actual matching criteria.
Hi [Parent name], thanks for checking availability. We can look at possible options, but we should first confirm the subject, level, goal, preferred days/times, time zone or location, and how soon you hope to start. After that, the team can review availability without over-promising.
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Quiet lead follow-up
Use when a parent showed intent but did not send the missing detail or next-step confirmation.
Hi [Parent name], just checking whether you still want us to review tutoring options. The main detail we still need is [missing detail]. If now is not the right time, no problem — we can close the loop for now and you can reply here when useful.
Open follow-up sequence