Turn a missed salon enquiry into a clear next step.
Use this browser-only reply for missed calls, Instagram DMs, WhatsApp and booking-form enquiries. It keeps the client warm, collects booking details, and gives staff a follow-up owner.
Copy-ready salon enquiry reply
Boundary
Do not force a call first
The first reply should confirm receipt, ask for the missing booking details, and make a written next step easy. Staff still confirm price, suitability, availability and policies.
What the team should capture
01
Service intent
Hair colour, nails, lashes, facial, massage, consultation or another service, in the client’s own words.
02
Booking window
Preferred day/time, location, whether the client is new or returning, and the easiest reply channel.
03
Follow-up owner
Who will reply, what was promised, and when the enquiry should be checked again if the client goes quiet.
Want Pellex to review one real salon enquiry path?
Send one anonymised example and receive a 48-hour workflow audit: first-response gaps, missing details, follow-up owner/date and the smallest change worth testing.
Buy for USD 19.80 at launch priceAlready paid? Submit details
Operational workflow support only. Pellex does not provide medical, legal, financial, HR or compliance advice; the business team must review all replies before sending.