Reply to treatment-interest DMs without guessing, diagnosing or losing the enquiry.
Use this browser-only template to turn Instagram, website and WhatsApp enquiries into a structured non-clinical note for staff review.
Copy-ready first reply
Safety boundary
What this should not do
Do not assess suitability, diagnose, quote clinical outcomes or request sensitive medical details in public DMs. Route the enquiry to staff review.
Handoff checklist for the team
01
Source
DM, missed call, web form, ad click, referral or returning client note.
02
Interest
Treatment area or concern described in the client’s own words, without adding assumptions.
03
Owner and due time
Who reviews it, what safe next step was promised, and when the client expects a reply.
Want Pellex to review one real enquiry path?
Send one anonymised example and receive a 48-hour workflow audit: first-response gaps, missing details, handoff owner/date and a safer follow-up sequence.
Buy for USD 19.80 at launch priceAlready paid? Submit details
Operational workflow support only. Pellex does not provide medical, legal, financial or compliance advice; clinic staff must review all replies before sending.