# Pellex Cleaning Reply Prompt Pack

Operational workflow prompts for cleaning, maid service, move-out cleaning and janitorial enquiry teams. This is not legal, HR, safety, pricing or compliance advice. Review every customer-facing message before sending.

## 1) Quote enquiry map

Paste one anonymised cleaning quote enquiry. Return:

1. Known facts from the customer only
2. Missing details needed before quoting
3. Service-scope uncertainty
4. Access, parking, pets or deadline notes
5. Suggested staff owner
6. Follow-up date
7. Do-not-promise list: price, availability, outcome, safety or policy claims not already approved

Do not invent property size, price, timing, team availability or service inclusions.

## 2) Safe first reply

Using only the known facts and approved business rules below, draft a concise first reply for a cleaning quote enquiry.

Approved facts/rules:
- Business name:
- Service area:
- Services offered:
- Earliest safe promise we can make:
- Details we must collect before quoting:

Reply requirements:
- Thank the customer
- Ask only for missing quote details
- Offer a written no-call route
- Avoid promising price or availability
- End with the next staff action

## 3) Missing-detail checklist

Create a checklist for this enquiry with these fields:

- Property type
- Approximate size or rooms
- Service type: standard / deep / move-out / recurring / office / other
- Preferred date or deadline
- Access and parking
- Pets or special notes
- Supplies or equipment expectations
- Photos needed? yes/no
- Best reply channel
- Quote owner
- Follow-up date

## 4) Estimate follow-up SMS

Draft a short SMS follow-up for a customer who asked for a cleaning estimate but did not provide enough details. Keep it under 480 characters. Ask for the smallest useful set of missing details. Do not pressure the customer. Do not promise a final price.

## 5) Booking confirmation message

Draft a booking confirmation message that checks:

- Service scope
- Date and arrival window
- Address/access/parking
- Pets
- Supplies/equipment expectations
- Any deadline or priority area
- What the customer should do next

Keep it operational and calm. Do not add safety, HR, legal or guarantee claims.

## 6) Staff handoff summary

Summarise this enquiry for the cleaner, dispatcher or office manager:

- Customer goal
- Confirmed service details
- Missing details
- Access/parking/pet notes
- Timing/deadline
- Risk or ambiguity to review
- Next owner and due date

## 7) Follow-up sequence

Create a 3-touch follow-up sequence for a warm cleaning quote enquiry:

1. Same-day missing-detail nudge
2. Next-business-day quote-status message
3. Final polite close-the-loop message

Each message should be short, written-first, and avoid pressure or invented availability.